business process

Business Process

Business Process

How done - As is where is

  • Understanding the various functional departments and business process flows at an organization as of now
  • Discussing with respective functional heads or management team on various activities performed and processes followed by every functional department as of now
  • Documenting the above “as is where is” basis for all functions like Manufacturing, Sales, Purchases, HR, Finance & Accounts, Admin, Marketing, Compliance, ERP, etc at an organization
  • Discussing the detailed first level documentation with functional heads and management for modifications and make the final “current SOP document”

How done - Developing new SOP

  • How done – Modification of “as is” SOP based on the thorough understanding of business process flows addressing
  • Practical challenges faced at every level by all functions based on business
  • Gaps identified in processes
  • Frequently deviated and avoided processes
  • Lack of processes / procedures as of now
  • People with resistance and their buy-in
  • Discussing with management and functional heads on the second version of SOP to make further modifications and continue this process till we think the SOP’s can be frozen as of a date
  • Providing the links among various functions while documenting the processes sequentially
  • Releasing the final SOP
  • How done – Training the key team inside the organization on the above documentation to get a complete buy-in from every one
  • Implementing them with the support of the key team in any centralized system for easy access and updation at any given point of time
  • Monitoring the compliance of documented processes strictly without any deviation
  • Updating the documentation periodically when there is a change and announcing the team accordingly

Key merits of Implementing SOP

  • Replication of same business in another location or creation of new business line in the same location made easier and systematic
  • No people dependency
  • KRA and KPI for management team to structure their activities on a periodic basis to make them spend more time on business growth monitoring and mentoring the team rather than regular operational things
  • Creation of trustworthy and reliable second line for all functions
  • Making employees working smart rather than hard by improving the productivity which will be easy for doing appraisals scientifically